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Terms & Conditions

Terms & Conditions

Anyone using Higher Harlyn Park and its facilities do so entirely at their own risk, we will not accept liability for loss or damage to any property.

Rules, Regulations & General Information

Cancellation policy

In the event of cancelling your booking please be advised that deposits are non refundable and we will retain any further payments made if you cancel your booking less than 7 days prior to arrival.  If your cancellation is due to Covid 19 isolation you will need to provide official documentation detailing that you have been advised by NHS Test and Trace to isolate and therefor are unable to travel, in this instance we will consider refunding your deposit.

Young Persons

Groups or young persons are no longer permitted on our site. Under 25 yrs only with family or ring reception for other concessions.

Dogs

We are a dog friendly holiday park but there are a few easy rules for dogs owners that must be adhered to at all times.

  • Dogs must be always on a lead (no longer than 2 meters).
  • Dog owners must clean up after their dogs. We work tirelessly to keep our Holiday Park in an immaculate condition, please do not allow your negligence to spoil it for other guests. If your dog is found fouling and you have failed to clean it up, the management reserves the right to terminate your stay.
  • Don’t forget your Poo Bags – We regularly spot check customers for possession of dog poo bags, please ensure you and your children carry bags when walking your dog throughout the holiday park and dispose of in the general waste bins provided.
  • Please do not allow your children to walk your dog if they are not capable of picking up the dog poo themselves.
  • Dog Walk Field – we provide a field for you to walk with your fury friends. Please ensure that your dog always remains on the lead even in the dog walk fields.
  • Dogs are strictly prohibited in the swimming pool and surrounding pool enclosure, children’s play area, all toilet and shower facilities, shop and laundrette.
  • Do not leave your dogs unattended at any time.

Please feel free to pop into reception to report any dog owners spotted breaking these rules. We do appreciate your help with ensuring that Higher Harlyn Park remains a safe and clean environment at all times.

Tents

Tents are not permitted to pitch up by the static caravans. There are separate fields on our site for camping. If electricity is required for tents, please book one of our pitches with electric hook up via our online booking system.

Shop

Opens daily from Easter to late September. Providing you with fresh bread, milk, groceries and a well stocked off-licence. Currently we would prefer customers to wear a face mask during a visit to the shop.

Supermarket deliveries are not permitted at Higher Harlyn Park

Shower and Toilet Facilities

Children must always be accompanied by an adult in the shower and toilet facilities. Please leave the toilets and shower facilities as tidy as you find them. Please continue to wear your mask and to social distance where possible when using these facilities to help keep fellow users safe.

Noise in the Park and Camping Areas

There is strictly no excessive noise permitted after 11.00pm anywhere on the site or in the static caravans. Motorised scooters are NOT permitted on site however electric scooters are permitted but a 5 mph speed limit must be adhered to.

Pool

Open from Spring bank holiday through to early September. Please watch over your children, those under 15 must be accompanied by an adult whist in the swimming pool area. Due to Covid 19 customers are advised to follow social distancing rules whilst using the pool. We suggest that if the pool is quite busy that you consider visiting the pool at a quieter time to enable safe social distancing.

Play Area

We would ask that children under 10 years of age are accompanied by a responsible adult whilst in the children’s play area. We cannot take responsibility for any injury caused by the use of the play equipment. Please encourage your child to social distance and to use the hand sanitiser provided on entrance.

Social Distancing and Covid 19

To prevent the spread of Covid 19 we ask you to adhere to the current government guidelines regarding social distancing at all times during your stay. We have taken steps to help ensure that our holiday park remains a safe environment – such as multiple hand sanitiser stations at key positions throughout the holiday park. Please follow the current government guidelines regarding social distancing and of wearing a face mask whilst in communal areas, we appreciate this changes regularly so please check the latest rules prior to your stay with us.

Fire Safety

BBQs are permitted however please do not put disposable BBQs directly onto the grass. Please ensure that BBQs are fully extinguished before disposing of  to avoid bin fires. Camp fires, wood burning and fire pits are strictly prohibited at all times.

Road Safety

Speed Limit –  The speed limit throughout the Holiday Park is 5 miles per hour. Please ensure that on entrance to the park you swiftly reduce your speed to under 5 miles per hour and maintain this whilst driving around the holiday park. Children are at play and safety needs to be maintained at all times.

We advise that all parents encourage road safety for all children using scooters, bikes and other ride ons. In high season there is increased traffic throughout the Holiday Park, please keep your eye on your children and help them to use the roads throughout the park safely.

Waste Disposal and Recycling

Please sort your waste and use the recycling bins provided at the designated refuse points. The bins are strictly intended for house hold waste only. Do Not leave bulky items in the bin enclosures, please take these items home with you.

Bar – Reopen for 2022

We are looking forward to the reopening of our fully stocked bar for Summer 2022. Open evenings from May Bank Holiday until Mid September.

Restaurant/Street Food Vendors

The restaurant is currently closed but please check back for new info. Our on site Street food vans have proved very popular over the last two seasons so we aim to continue with a selection of vendors and Lucy will of course be onsite for breakfast and barista coffees.